Broker vs. Banker…The Difference is in the Customer Service It’s the endless question, isn’t it? What, in fact, makes a broker better than a banker?

Two Words: Customer Service!


Bankers have a adhere to a rigid, corporate schedule. There is no wiggle room when you are dealing with a banker. A broker can more easily accommodate clients into their schedule, where the clients’ needs come first and foremost. Clients potentially spend less time waiting in line at big banks and can take advantage of a more personalized service as a result. In another time, when bankers like Bank of America did reverse mortgages, there was no “specialist” on hand, just someone who know more about the reverse mortgage than someone else.  Glorified order takers. Not to mention, brokers work with different lenders and can find the lender that works best for the client’s personal situation. Banks use one primary lender, which can mean denying clients that don’t adhere to that specific lender’s established set of rules to “seal the deal.” The choice between broker and banker is up to you, but getting a reverse mortgage is a big decision.

It’s important to work with a broker who you can trust, answer your questions in a reasonable time span and take the time to sit down with you and go over the loan.

Banks don’t have the time or resources to give each and every client personalized service, independent brokers, however, can make sure you are understand the reverse mortgage process and can be with you every step of the way. It’s not a matter of which reverse mortgage you get (even though we can help you with that too) but what kind of service do you want when you’re getting it. At PS Financial Services, a reverse mortgage independent broker in Florida, we offer all the reverse mortgage options available for a retiring or retired senior homeowner. Give us a call at (888) 845-6630 or send us an email at We do not pressure those who inquire, we are simply here to help.

Whether you chose a broker or a banker, remember…The Difference is in the Customer Service!

Click here for more information about the elimination of the reverse mortgage program as we know it: